Legal · INDEX

Legal

These are the documents that govern a purchase of the Solvoure digital package. Your Order Summary and durable order confirmation identify which version of each document applies to your order.

• Consumer Terms and Conditions. The consumer terms for the Solvoure digital package: what you buy, how it is supplied, your licence, and your rights.
• Refund and 30-Day Guarantee Policy. The 30-day guarantee on the Solvoure digital package: who provides it, how to claim, and how it sits beside your statutory rights.
• Withdrawal and Early-Supply Information. Statutory withdrawal information for EU and EEA consumers, the early-supply rules, and the model withdrawal form.
• Privacy Notice. What Solvoure collects through this site, why it is used, and the choices available to you.
• Legal Notice. The company that operates this website and supplies the Solvoure digital package, and how to reach it.
• Complaints and Dispute Resolution. How to complain, the Portuguese electronic complaints book, the competent consumer ADR entity, and your right to a court.

Complaints

Send product, conformity, refund or guarantee requests to vic@solvoure.com with your order identifier. Portuguese consumers may also use the official electronic complaints book at www.livroreclamacoes.pt. The full route, including the competent consumer ADR entity, is on the Complaints and Dispute Resolution page.