Legal · TERMS

Consumer Terms and Conditions

Effective date: 20 August 2026

2. Consumer Terms and Conditions

2.1 Who we are. SOLVOURE, UNIPESSOAL LDA (“Solvoure”, “we”, “us” or “our”) is a Portuguese single-shareholder company, NIPC 519 569 733, with its registered office in Calheta, Madeira, Portugal. Our registered office is at Caminho Lombo Atouguia, 234, 9370-753 Calheta, Ilha da Madeira, Portugal. Our contact email is vic@solvoure.com. Our full registered-office address is displayed in the website Legal Notice and your order confirmation.

2.2 What these Terms cover. These Terms govern your licence and use of the standardised Solvoure digital package identified in your Order Summary, together with the included Updates described below (the “Package”). Consumer checkout is intended for the supported EU/EEA and United States territories shown before order. If we expressly accept an order elsewhere, mandatory local consumer law may also apply.

2.3 Consumer status. A “Consumer” is an individual acting mainly outside a trade, business, craft or profession. If you purchase mainly for business purposes, provisions expressly limited to Consumers do not apply, but the remaining Terms do. You must provide accurate billing and territory information.

2.4 Age and authority. You must be at least 18 years old and legally able to enter the contract. If you purchase for an organisation, you confirm that you have authority to bind it.

3. Definitions

4. The product

4.1 Standardised digital package. The Package consists of the pre-existing configuration files, skills, command sets, agent definitions, hooks, templates, methodology and governance materials, build blueprints and written installation/operating documentation described on the product page and in the Order Summary. Each buyer receives the same release; selection for a price tier does not change the content supplied.

4.2 Self-installation. You install and operate the Package in an environment you control, using the written instructions. We do not access, install, configure, supervise, test or review your environment.

4.3 Excluded services. The purchase does not include bespoke development, customer-specific configuration, onboarding calls, setup review, individual consulting, legal, tax, security or business-process advice, or any other buyer-specific deliverable. We will not add such work informally through the product-question channel.

4.4 No promised result. The Package is a set of tools and methods, not a promise of commercial, financial, operational, compliance or other results. Results depend on your objectives, data, instructions, environment, Third-Party Tools and decisions. Product descriptions state features and contents only.

5. Order, seller and contract formation

5.1 Pre-contract information. Before you place the order, the checkout will show the Package, its main characteristics, the Checkout Seller, total price including applicable taxes or the way tax is calculated, payment method, supply timing, technical requirements, these Terms, the selected refund/guarantee policy and statutory withdrawal information.

5.2 Order with payment obligation. You place a binding order only when you activate the final button clearly labelled “Order with obligation to pay” or an equally unambiguous local-language equivalent. A generic navigation or membership label does not create the intended order flow.

5.3 Acceptance. Your order is accepted when the Checkout Seller confirms acceptance by email or other durable medium and the Package is made available, unless the Order Summary clearly states an earlier acceptance point. We may reject an order before acceptance for territory, eligibility, fraud, payment or platform-compliance reasons and will release or refund any collected amount.

5.4 Merchant-of-record structure. If the Order Summary identifies an authorised reseller or merchant of record as Checkout Seller, you buy the transaction from that entity under its disclosed buyer terms. Solvoure remains the supplier and licensor of the Package for the product, intellectual-property, licence and conformity obligations allocated to it by these Terms and mandatory law. If Solvoure is the Checkout Seller, the sales contract is directly with Solvoure.

5.5 Conflicts. Mandatory consumer law prevails. Subject to it, the Order Summary controls transaction-specific facts; these Terms control the Package and licence; and the Checkout Seller’s buyer terms control payment processing, tax invoicing and any transaction matter expressly allocated to that seller. No arrangement between Solvoure and a platform reduces your mandatory rights.

5.6 Supported territories. We accept consumer orders only from the countries made available in the final checkout. We may block or manually review an order from an unsupported territory before acceptance. Availability of the website in a country does not by itself mean that we offer the Package there.

6. Price, tax and payment

6.1 Total price. You pay the one-time price and any taxes shown immediately before the order button. There is no recurring charge for the initial purchase. The founding or later price tier shown in your Order Summary applies only to that order.

6.2 Payment. The Checkout Seller charges the payment method you select. Payment-method terms may also apply. We do not store full card details when they are processed by a payment provider.

6.3 Tax and invoices. The Checkout Seller identified in the Order Summary is responsible for the transaction invoice and tax treatment allocated to it. If Solvoure is the Checkout Seller, Solvoure issues the legally required invoice. Nothing in these Terms is tax advice to a buyer.

7. Supply and delivery

7.1 Supply timing. Unless a different time is stated before order, we supply the Package without undue delay after payment acceptance by making a download or access facility available to you or to a digital facility you selected.

7.2 Delivery evidence. Supply occurs when the Package or access/download facility is made available and accessible to you. Keep the confirmation email and order identifier. Tell us promptly if access fails.

7.3 Early supply. For an EU/EEA Consumer, we begin supplying the digital content during the statutory withdrawal period only after collecting the separate express consent and acknowledgement described in Part II. Early supply does not affect the voluntary 30-day guarantee or any conformity remedy.

7.4 Included digital services. If you separately request early commencement, Updates may begin during the statutory withdrawal period. Any withdrawal consequence for a service component is governed by mandatory law and Part II.

8. Licence to the Delivered Version

8.1 Grant. When the order is accepted and paid, Solvoure grants you a non-exclusive, non-transferable licence to download, install, copy as reasonably necessary for installation and backup, and use the Delivered Version for your own personal or internal organisational purposes in operating environments you control.

8.2 Authorised users. Your personnel and contractors may use the Delivered Version only for you, under your control and subject to these Terms. You are responsible for their compliance. Third-Party Tool seat or account limits continue to apply independently.

8.3 Licence continuity. The licence to the Delivered Version remains valid after the Included Access Period ends and after you choose not to renew. It remains subject to these Terms and may end only as stated here, including after a valid withdrawal, guarantee refund or material breach termination.

8.4 Restrictions. You must not sell, sublicense, publish, distribute, share access to, make available as a competing product, remove ownership notices from, or use the Package to build or market a substantially equivalent package for third parties. You must not bypass technical access controls or use the Package unlawfully. Mandatory rights to inspect, interoperate or reverse engineer are not restricted where they cannot lawfully be excluded.

8.5 Copies. You may retain reasonable working and backup copies within your controlled environment. Copies remain protected by these Terms. If the licence ends, you must stop use and delete copies except to the extent a mandatory retention duty applies.

9. Updates and optional renewal

9.1 Included Access Period. The one-time purchase includes 12 months of commercial Updates beginning on the Delivery Date. This is not an automatically renewing subscription.

9.2 General Updates. Updates are standard releases made available on the same basis to the relevant buyer cohort. We do not promise a particular number, cadence or feature unless stated in the Order Summary. We may correct, improve, replace or retire components while maintaining mandatory conformity.

9.3 Mandatory updates. The commercial 12-month period does not reduce any duty to provide security, conformity or other updates for the period required by mandatory law. We will tell you when an update is necessary for conformity, explain how to install it and warn you of consequences of not installing it.

9.4 Removed.

9.5 Optional renewal. Before or after the Included Access Period ends, we may offer a further 12 months of commercial Updates for a fee equal to 20% of the one-time Package price you paid, plus applicable taxes. You renew only by taking a new affirmative purchase action. We do not charge automatically and non-renewal does not end the licence to the Delivered Version.

9.6 Renewal availability. An optional renewal continues only the access described above; it does not create buyer-specific services. If we discontinue the renewal programme, we will not charge a renewal and your Delivered Version licence remains unaffected, subject to these Terms and mandatory law.

10. Requirements, compatibility and installation

10.1 Pre-contract requirements. The product page and Order Summary state the current compatible environment, required Third-Party Tool account or version, file formats, language, dependencies, installation steps and any known interoperability limits. Review them before ordering.

10.2 Your environment. You are responsible for obtaining and paying for the compatible Third-Party Tool and environment, maintaining lawful access to them, making appropriate backups and protecting credentials. You must not place secrets, regulated data or personal data into a tool unless you have assessed and authorised that use.

10.3 Instructions. Follow the current written instructions and do not materially modify the Package during the initial installation test. Contact us if an instruction is unclear or produces an error. Nothing here excludes responsibility for a non-conformity caused by deficient instructions.

10.4 Buyer modifications. You control and are responsible for changes you make after supply, including changed commands, hooks, permissions, agents, workflows, models or dependencies. We are not responsible for a problem caused solely by such a change, an incompatible undisclosed environment or a failure to install a properly notified update using adequate instructions.

10.5 Third-party changes. A Third-Party Tool provider may change availability, pricing, models, APIs, policies or behaviour. We will address resulting conformity duties where mandatory law requires, but we do not control that provider and do not promise uninterrupted compatibility with every future version.

11. Use of your own AI assistant

11.1 Authorised execution. You may give the written installation steps to an AI assistant you lawfully control. The assistant is part of your environment, not our agent or subcontractor. You decide its permissions, tools, data access, execution scope and whether to approve its proposed actions.

11.2 Human oversight. Use least-privilege permissions, review planned changes, maintain backups and monitor execution. Do not authorise destructive, irreversible or high-impact actions without suitable human review.

11.3 Allocation of responsibility. We remain responsible where the Package or our instructions are non-conforming, including where deficient instructions cause incorrect integration. You are responsible to the extent a problem is caused by your modification, incompatible environment, departure from clear instructions, Third-Party Tool change, or an autonomous action you authorised outside those instructions. Responsibility is allocated by cause and mandatory law, not by a blanket disclaimer.

12. Product-operation information

12.1 Included information. During an included or renewed access period, you may submit written product-operation questions through the channel we identify. We may answer by pointing to the common documentation, issuing a standard written answer or updating the general materials for eligible buyers.

12.2 Boundaries. This channel does not include installation by us, screen sharing, environment access, setup certification, debugging of buyer modifications, individual consulting or advice about your business, law, tax, security, data or compliance. Live elements, if any, are group-based and product-focused.

12.3 No service level. Unless required to provide a conformity remedy, no response time, availability percentage or individual resolution commitment is included. We will nevertheless handle consumer complaints and statutory remedies within legally required periods.

13. Intellectual property and feedback

13.1 Ownership. Solvoure and its licensors retain all intellectual-property rights in the Package, Updates, documentation, brands and general improvements. The purchase grants only the licence expressly stated in Section 8.

13.2 Buyer material. You retain rights in your own data, instructions and material. You must have the rights and permissions needed for anything you use with the Package or a Third-Party Tool.

13.3 Feedback. If you voluntarily give general product feedback, you permit us to use it to improve the standard Package without identifying you or disclosing confidential information. You are not required to provide feedback and receive no ownership in resulting general improvements.

14. Consumer withdrawal, guarantee and conformity

14.1 Statutory withdrawal. EU/EEA Consumers receive the withdrawal information in Part II before ordering and in the durable confirmation. The effect of early digital supply depends on the separate consent, acknowledgement and confirmation required by law. You may exercise any remaining right through the online withdrawal function, by email or by another unequivocal statement.

14.2 Voluntary guarantee. The selected 30-day guarantee policy applies in addition to statutory rights. Its statement identifies the guarantor, period, procedure and effect. Marketing, checkout and confirmation materials must all link the same selected version.

14.3 Conformity. We are responsible for supplying digital content and services that match the contract, description, sample and reasonable expectations required by mandatory law, including relevant functionality, compatibility, interoperability, accessories, instructions, security and updates.

14.4 Integration. An incorrect integration is a conformity problem where we performed the integration or where your integration error resulted from deficient instructions supplied by us or under our responsibility.

14.5 Remedies. If the Package is non-conforming, contact vic@solvoure.com with the order identifier and a description of the issue. Mandatory remedies may include bringing it into conformity, a proportionate price reduction or termination/refund, free of charge, within a reasonable time and without significant inconvenience. We may reasonably request the least intrusive cooperation needed to identify your environment where law permits.

14.6 No waiver. Nothing in these Terms or a platform policy excludes, replaces, shortens or makes conditional any mandatory consumer right, burden of proof, guarantee period or remedy.

15. Responsible and lawful use

15.1 Your decisions. You are responsible for reviewing outputs and deciding whether and how to use them. Do not rely on an AI-generated output as professional advice or as the sole basis for a high-impact decision.

15.2 Prohibited use. Do not use the Package to violate law, third-party rights or Third-Party Tool terms; to introduce malware; to gain unauthorised access; or to facilitate unlawful discrimination, deception, surveillance or other harm.

15.3 Data protection. You determine what data you submit to your Third-Party Tool and are responsible for the legal basis, notices, contracts, security and retention applicable to that processing. Solvoure does not receive or access your operational environment merely because you use the Package.

16. Suspension and termination

16.1 Removed.

16.2 Material breach. Either party may terminate the affected licence or contract for a material breach that is not cured within 14 days after written notice, unless the breach is incapable of cure or immediate action is required by law or to prevent serious harm. Consumer statutory rights remain unaffected.

16.3 Withdrawal or refund. If you validly withdraw from or terminate the digital-content contract, or receive a full refund under the 30-day guarantee, the licence ends and you must stop using and delete the Package and copies, except where mandatory law allows otherwise. We end associated Update access.

17. Liability

17.1 Mandatory liability preserved. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence where applicable, breach of mandatory consumer conformity duties, or any mandatory remedy.

17.2 Cause-based allocation. We are not liable to the extent loss is caused by a buyer modification, incompatible environment that was accurately disclosed as incompatible before purchase, failure to follow adequate instructions, failure to install a properly notified update, Third-Party Tool event outside our control, or autonomous action the buyer authorised outside our instructions. We remain liable to the extent our Package or instructions caused the non-conformity or loss under applicable law.

17.3 Consumer losses. For Consumers, we are responsible for losses that are a reasonably foreseeable result of our breach or failure to use reasonable care, subject to mandatory law. We are not responsible for business losses suffered by a Consumer, such as lost profit, revenue, opportunity or business interruption, where the Package was purchased mainly for non-business use.

17.4 Business purchases. Only for a buyer acting mainly for business purposes and to the extent permitted by law: neither party is liable for indirect or consequential loss or lost profit, revenue, opportunity, goodwill or anticipated savings; and Solvoure’s aggregate liability arising from the Package is limited to the amount paid for it. This Section 17.4 does not apply to liability listed in Section 17.1, confidentiality or intellectual-property misuse, or payment obligations.

17.5 Mitigation and backup. Each party must take reasonable steps to reduce avoidable loss. You should maintain tested backups and use staged, least-privilege installation practices. This does not excuse deficient instructions or remove a mandatory right.

18. Changes to the Package or Terms

18.1 Corrections and updates. We may issue corrections and general Updates as described in Section 9. A change must not deprive you of the Delivered Version licence or mandatory conformity without a lawful basis and appropriate remedy.

18.2 Terms versions. The Terms accepted with your order govern that order. We may update Terms prospectively for future orders. A change affecting an existing continuous digital service will be notified on a durable medium, with reasons and timing, and with any termination right required by mandatory law.

19. Privacy, records and communications

19.1 Privacy. Our Privacy Notice explains Solvoure’s processing of account, order and product-question data. The Checkout Seller and payment provider may process transaction data under their own notices.

19.2 Durable communications. We may communicate contract information by email or another medium that allows you to store it unchanged for future reference. Keep your email address current. Transactional communications are not marketing.

19.3 Consent records. We and the Checkout Seller may retain the terms version, checkout text, consent choices, timestamp, order identifier and confirmation evidence for contract, compliance, dispute and accounting purposes, subject to applicable data-protection and retention rules.

20. Complaints, ADR and legal rights

20.1 Contact us first. Send product, conformity, refund or guarantee requests to vic@solvoure.com with your order identifier. We will acknowledge and handle the matter under the applicable policy and law.

20.2 Electronic complaints book. Portuguese consumers may use the official electronic complaints book at www.livroreclamacoes.pt. A prominent direct link will also appear on our website.

20.3 Consumer ADR. Where applicable, a Portuguese consumer may contact the competent consumer alternative-dispute-resolution entity. For Madeira, the current reference is Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM), Rua Direita 27, 1.º Andar Esq., 9050-450 Funchal, email centroarbitragem.sritj@madeira.gov.pt, telephone +351 291 147 115, website https://www.madeira.gov.pt/cacc. The current entity and competence should be checked at www.consumidor.gov.pt before filing.

20.4 Courts. ADR does not remove any right to use a competent court. Mandatory Portuguese rules on consumer arbitration and territorial jurisdiction apply.

21. Governing law and miscellaneous terms

21.1 Governing law. Portuguese law governs these Terms. If you are a Consumer habitually resident in another EU/EEA state, this choice does not deprive you of the protection of mandatory rules of your habitual residence.

21.2 Jurisdiction. Proceedings may be brought in the courts competent under mandatory consumer-jurisdiction rules. For non-consumer buyers only, the courts of Madeira, Portugal have exclusive jurisdiction, unless mandatory law requires otherwise.

21.3 Severability. If a provision is invalid or unenforceable, it is adjusted only to the minimum extent necessary and the remaining provisions continue, unless the contract cannot reasonably continue.

21.4 No waiver and assignment. A delay in enforcing a right is not a waiver. You may not transfer the licence except where mandatory law allows. We may transfer the contract as part of a genuine business reorganisation or sale only if this does not reduce consumer protections and we give any required notice.

21.5 Language. The English version is the controlling contractual draft. Before selling through a local-language checkout, provide a clear local-language version where required and ensure the button and consent wording are localised consistently.

21.6 Entire agreement. The Order Summary, these Terms, the selected refund/guarantee policy and the statutory withdrawal information form the agreement for the Package, together with any mandatory platform buyer terms. They do not incorporate informal outcome statements or buyer-specific service promises.