Legal · NOTICE
Legal Notice
This notice identifies the company that operates this website and supplies the Solvoure digital package.
1. Company identification
| Item | Detail |
|---|---|
| Company name | SOLVOURE, UNIPESSOAL LDA |
| Legal form | A Portuguese single-shareholder company |
| NIPC | 519 569 733 |
| Registered office | Calheta, Madeira, Portugal |
| Full registered-office address | Caminho Lombo Atouguia, 234, 9370-753 Calheta, Ilha da Madeira, Portugal |
| Contact email | vic@solvoure.com |
Solvoure is the supplier and licensor of the Solvoure digital package. Where an order is placed through a Checkout Seller, that seller is identified in your Order Summary and payment confirmation, and the allocation of roles between Solvoure and that seller is set out in the Consumer Terms and Conditions.
2. How to contact us
Write to vic@solvoure.com. For a product, conformity, refund or guarantee request, include your order identifier.
3. Complaints and dispute resolution
Electronic complaints book. Portuguese consumers may use the official electronic complaints book at www.livroreclamacoes.pt. A prominent direct link will also appear on our website.
Consumer ADR. Where applicable, a Portuguese consumer may contact the competent consumer alternative-dispute-resolution entity. For Madeira, the current reference is Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM), Rua Direita 27, 1.º Andar Esq., 9050-450 Funchal, email centroarbitragem.sritj@madeira.gov.pt, telephone +351 291 147 115, website https://www.madeira.gov.pt/cacc. The current entity and competence should be checked at www.consumidor.gov.pt before filing.
These ADR details were last checked against the official register of alternative dispute resolution entities on 20 August 2026. Check www.consumidor.gov.pt for the current entity and its contact details before filing.
The full complaints and dispute-resolution information, including the response route, is at the Complaints and Dispute Resolution page.
4. The documents that govern a purchase
- Consumer Terms and Conditions
- Refund and 30-Day Guarantee Policy
- Withdrawal and Early-Supply Information, including the model withdrawal form
- Privacy Notice
Your Order Summary and durable order confirmation identify which version of each document applies to your order.