Legal · COMPLAINTS
Complaints and Dispute Resolution
20. Complaints, ADR and legal rights
20.1 Contact us first. Send product, conformity, refund or guarantee requests to vic@solvoure.com with your order identifier. We will acknowledge and handle the matter under the applicable policy and law.
20.2 Electronic complaints book. Portuguese consumers may use the official electronic complaints book at www.livroreclamacoes.pt. A prominent direct link will also appear on our website.
20.3 Consumer ADR. Where applicable, a Portuguese consumer may contact the competent consumer alternative-dispute-resolution entity. For Madeira, the current reference is Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM), Rua Direita 27, 1.º Andar Esq., 9050-450 Funchal, email centroarbitragem.sritj@madeira.gov.pt, telephone +351 291 147 115, website https://www.madeira.gov.pt/cacc. The current entity and competence should be checked at www.consumidor.gov.pt before filing.
20.4 Courts. ADR does not remove any right to use a competent court. Mandatory Portuguese rules on consumer arbitration and territorial jurisdiction apply.
Who you are complaining to
| Item | Detail |
|---|---|
| Company name | SOLVOURE, UNIPESSOAL LDA |
| NIPC | 519 569 733 |
| Registered office | Calheta, Madeira, Portugal |
| Full registered-office address | Caminho Lombo Atouguia, 234, 9370-753 Calheta, Ilha da Madeira, Portugal |
| Contact email | vic@solvoure.com |
Our registration with the electronic complaints book is in progress. The direct complaint link publishes here upon registration. Until then, use www.livroreclamacoes.pt above.
These ADR details were last checked against the official register of alternative dispute resolution entities on 20 August 2026. Check www.consumidor.gov.pt for the current entity and its contact details before filing.