Legal · REFUND
Refund and 30-Day Guarantee Policy
26.1 Guarantee provider. The guarantee is provided by SOLVOURE, UNIPESSOAL LDA, NIPC 519 569 733, with registered office in Calheta, Madeira, Portugal. The registered office is at Caminho Lombo Atouguia, 234, 9370-753 Calheta, Ilha da Madeira, Portugal. The full street address appears in the website Legal Notice and order confirmation. Email: vic@solvoure.com.
26.2 30-day promise. You may request a full refund of the Package price for any reason within 30 calendar days after the Delivery Date. You do not need to complete an installation checklist or prove dissatisfaction.
26.3 How to claim. Email vic@solvoure.com or use the refund function identified in the order confirmation. State your order identifier and that you are claiming the Solvoure 30-day guarantee. A reason is optional.
26.4 Refund method and timing. We will instruct the Checkout Seller to refund the full Package price, including transaction taxes included in that price, without an administration fee and to the original payment method unless another lawful method is agreed. We aim to process the instruction within five business days; bank or payment-network settlement may take longer.
26.5 Effect of refund. When the full refund is issued, the Package licence and Update access end. Stop using and delete the Package and controlled copies. We may disable associated access.
26.6 Abuse. The guarantee does not require us to honour a fraudulent claim, duplicate refund or chargeback for an amount already refunded. We will not treat ordinary product evaluation or inability to achieve a desired result as abuse.
26.7 Statutory rights. This commercial guarantee is free of charge and is additional to all statutory rights, including withdrawal and conformity remedies. Those rights are not limited by the 30-day period, the claim procedure or the end of the licence after a voluntary full refund.